Syndy Olive Multi
$ 195.00
Product details
- Color: Olive Multi
- Material: Italian Kid Leather & Italian Kid Suede
- Zipper back and adjustable shoe laces to fit most calf widths
- Heel Height: Approximately 100 mm / 4 inch
- Sole and Insole are 100% genuine leather
- If you are between sizes, size up
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View Size Guide
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Ordering
Before using certain parts of any Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may also ask you for your country of residence and/or your organization’s country of operation, so we can comply with applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you. For more information please view our Privacy Policy.
Before your order leaves our warehouse, it is fully checked by our packing team. If you receive an item which is damaged please contact us immediately. All orders are shipped via UPS and for security reasons, Alejandra G. online purchases will require an adult signature upon delivery. Purchases may not be shipped to P.O. Boxes or APO/FPO addresses, which are not available through UPS. We do not ship to Freight Forwarders. We are not responsible for returned items due to failed delivery attempts. Customers are responsible for tracking their package with the tracking number provided you to ensure that you are available to sign for the package. If a package is returned to us as “undeliverable” you will be required to pay for shipping to have them resent to you, as we too acquire a fee on every returned package. Alejandra G. cannot be responsible for unanticipated delays.
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Returns & Exchanges
Return Policy - *All sale items and items purchased with a special promotion code are final sale. No exchanges or refunds will be made. No Exceptions.* If shipping fee was charged, it is non refundable. Shipping and handling charges will not be refunded. Free shipping is offered for all “Non-Sale” purchases. However, if a customer decides to return the item(s) purchased, the shipping fees Alejandra G. paid will be deducted from the customer’s refund (aka restocking fee will be charged). Alejandra G. will accept merchandise in its original condition for refund. Returned merchandise must include the original shoe box, dust bag, heel taps (if applicable) and it must be returned to us within 14 days from the date of delivery (i.e. your return shipment must be postmarked within 14 days from receipt of your order). Customers are responsible for any shipping fee associated with returns. Please note that the shoes must be absolutely free of any markings, scratching or any sign of usage for a refund to take place. All shoes must be tried on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them. Our soles are very delicate and we cannot accept returns on shoes that appear worn, damaged or soiled. The sole of each shoe must be in perfect condition. Returned shoes in which the soles appear damaged or worn will not be accepted and will be returned to you at your expense. We have the right to refuse a refund of any shoes which appear to be damaged. Usually if the bottom of the shoes are scratched or dirty it is considered used. We thank you for your understanding.
Exchange Policy - *All sale items and items purchased with a special promotion code are final sale. No exchanges or refunds will be made. No Exceptions.* Alejandra G. offers an exchange on non-sale items. Customers are responsible for any shipping fee associated with exchanges. Shipping fee on any exchange is non-refundable. Merchandise for exchange must include the original shoe box, dust bag, heel taps (if applicable) and it must be returned to us within 14 days from the date of delivery. Please note that the shoes must be absolutely free of any markings, scratching or any sign of usage for an exchange to take place. All shoes must be tried on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them. Our soles are very delicate and we cannot accept returns for exchange on shoes that appear worn or damaged. The sole of each shoe must be in the condition received otherwise we cannot honor an exchange.
Return Address:
Contact with CustomerService@AlejandraG.com must be made prior to any returns or exchanges. Once authorization for a return or exchange is approves, please fill out the Return Form.
Sale Items Policy
All sale items are final sale. No exchanges or refunds will be made. No Exceptions. At the company’s discretion, customers may be offered a store credit. Store credit received on a “SALE” purchase can only be used or applied towards other “SALE” items.
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Shipping & Delivery
DOMESTIC GROUND SHIPPING (U.S.A.)
Orders are processed and shipped within 24-48hrs (excluding weekends and holidays.)
Note: normal business hours are Monday-Friday, 9am-5pm PST - Shipping is not available outside of these hours. Once your order ships, you will receive an email notification with shipping confirmation along with a UPS tracking number-you can use this number to find out when your goods should be arriving, as a signature will be required for delivery. Please allow 5-7 business days for your order to arrive. If the merchandise you have selected is out of stock, you will be notified via email. You will only be charged for items that are shipped.
EXPEDITED SHIPPING (U.S.A.)We also offer 3 Day Select, 2nd Day Air, and Next Day Air shipping on all domestic orders. This fee will be calculated and charged at checkout. Expedited schedule as below:
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NEXT DAY
You will receive your order the next business day by 12:00 pm if your order is placed before 11am PST Monday through Friday. If you place an order before 11am PST on Friday, your order will ship out on Friday and be delivered on Monday. We currently do not offer Saturday delivery. Please note: Any order received after 11am PST Monday - Friday is not guaranteed to ship until the next business day. The first full day after the order is shipped out counts as the first day. If the merchandise you have selected is out of stock, you will be notified via email. You will only be charged for items that are shipped. Overnight service is not available for shipments to Hawaii or Alaska.
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2 DAY
You will receive your order within two business days if your order is placed before 11AM PST Monday through Friday.Please note: Any order received after 11am PST Monday - Friday is not guaranteed to ship until the next business day. The first full day after the order is shipped out counts as the first day. If the merchandise you have selected is out of stock, you will be notified via email. You will only be charged for items that are shipped.
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3 DAY
You will receive your order within three business days if your order is placed before 11AM PST Monday through Friday.Please note: Any order received after 11am PST Monday - Friday is not guaranteed to ship until the next business day. The first full day after the order is shipped out counts as the first day. If the merchandise you have selected is out of stock, you will be notified via email. You will only be charged for items that are shipped.
Unfortunately, we do not offer shipping to P.O. boxes or APO/FPO addresses.
Failed Deliveries & Returned PackagesUPS will attempt to deliver a package 3 times with a signature required, after a failed third attempt, the package will be re-routed back to our warehouse and a refund will be issued to the original form of payment. In the event that UPS is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Alejandra G. is not responsible for payment of return shipping costs levied by the courier. Similarly, Alejandra G. is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
Service DelaysAlejandra G. is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact the courier with any inquiries about the status of your package: UPS at 1-800-742-5877.
TrackingTracking information will not be available until your package ships and has left our warehouse. Please note: Depending on carrier, tracking information may not be available until 24 hours after courier has received the package. Once your order ships, you will receive a confirmation e-mail with your tracking number. Either click on the tracking number and follow the link or visit ups.com and enter your tracking number. Once your order has shipped from our warehouse, please directly contact your courier with any inquiries about the status of your package: UPS at 1-800-742-5877.
INTERNATIONAL SHIPPINGPlease note: We do not accept returns on international orders.
Standard ShippingOnce your order has been processed and shipped, please allow 5-7 business days for your order to be delivered. Shipping fees will be calculated at checkout. A UPS tracking number will be sent to you via email once your order has shipped.
Express ShippingOnce your order has been processed and shipped, please allow 5-7 business days for your order to be delivered. Shipping fees will be calculated at checkout. A UPS or Fedex tracking number will be sent to you via email once your order has shipped.
Customs and TaxesAlejandra G. is not responsible for any customs and taxes applied to your package. You will be responsible for paying these additional charges for customs clearance. We must declare all items at their full price and cannot change this amount to lower custom fees.
Your order may be subject to custom fees or taxes, which are levied once a shipment reaches your particular country. The amount for custom fees and taxes is 20% of the dollar amount of your purchased products. However, the amount does depend on the country to which the order was shipped. Please contact your customs office for a specific amount and percentage breakdown. If you refuse your package, you are responsible for the original shipping charges as well as any custom fees or taxes that are incurred. If the packge is undeliverable and returned to AlejandraG.com, the shipping and return shipping total charges will be deducted from your merchandise payment amount refunded. In the instance that the price to return the merchandise exceeds the total amount of the merchandise including shipping costs, the package will be abandoned and you will not be refunded.
Exchange RatesAll of our items are listed in US Dollars and we charge your account in US Dollars. The bank that has issued your credit card will determine the exchange rate. To figure out the current exchange rate, please check out:http://www.xe.com/
International orders must ship to the billing address registered to the credit card. No exceptions.
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NEXT DAY
I love these boots! These boots are for any doll who wants to make a statement. They will definitely catch attention wherever you go!
Love the boots! Love the fit. So classy stylish and comfortable. It’s my 3rd pair of shoes from here. I’m addicted.
The Sydne Olive had been on my wish list and now that wish has come true. I have to do some adjustments to make them fit my large calves but once those minor adjustments are made I’ll be strutting in style.
