FREE SHIPPING within the U.S.
Does not apply to Sale items or Promotions

Terms and Conditions

Ordering

Before using certain parts of any Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address(es), phone number, email address, and credit card number. In addition, we may also ask you for your country of residence and/or your organization’s country of operation, so we can comply with applicable laws and regulations. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you. For more information please view our Privacy Policy.
Before your order leaves our warehouse, it is fully checked by our packing team. If you receive an item and have an issue or concern regarding your order, please contact Customer Service immediately. All orders are shipped via UPS. Purchases may not be shipped to P.O. Boxes or APO/FPO addresses, which are not available through UPS. We do not ship to Freight Forwarders. We are not responsible for returned items due to failed delivery attempts. Customers are responsible for tracking their package with the tracking number provided you to ensure that you are available to sign for the package.  If a package is returned to us as “undeliverable” you will be required to pay for shipping to have them resent to you, as we too acquire a fee on every returned package. Alejandra G cannot be responsible for unanticipated delays.

Order Acceptance and Cancellation

Your receipt of an electronic order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. All orders are subject to review and Alejandra G.  reserves the right to request additional identification information and to ship the order to the billing address. The billing information provided must be able to be verified and must match what your bank has on file. Please ensure the card holder is available to confirm the order details. Please allow a minimum of 24 hours for this process in addition to your shipping time.

We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If applicable, your order will be refunded in the original form of payment. If your credit card has been charged and your order is canceled, we will immediately issue a refund to your credit card account in the amount of the charge and notify you that your order was canceled. Please note that depending on your financial institution, it may take additional 2-10 business days for the credit to post to your account.

Returns & Exchanges

Return Policy

*All sale items are final sale. No exchanges or refunds will be made. No Exceptions.* Alejandra G. will accept merchandise in its original condition for refund. Returned merchandise must include the original shoe box, dust bag, heel taps (if applicable) and it must be returned to us within 14 days from the date of delivery (i.e. your return shipment must be postmarked within 14 days from receipt of your order). Customers are responsible for any shipping fee associated with returns. Please note that the shoes must be absolutely free of any markings, scratching or any sign of usage for a refund to take place. All shoes must be tried on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them. Our soles are very delicate and we cannot accept returns on shoes that appear worn, damaged or soiled. The sole of each shoe must be in perfect condition. Returned shoes in which the soles appear damaged or worn will not be accepted and will be returned to you at your expense. We have the right to refuse a refund of any shoes which appear to be damaged. We thank you for your understanding.

Exchange Policy

*All sale items are final sale. No exchanges or refunds will be made. No Exceptions.* Alejandra G. offers an exchange on non-sale items. Customers are responsible for any shipping fee associated with exchanges. Shipping fee on any exchange is non-refundable. Merchandise for exchange must include the original shoe box, dust bag, heel taps (if applicable) and it must be returned to us within 14 days from the date of delivery. Please note that the shoes must be absolutely free of any markings, scratching or any sign of usage for an exchange to take place. All shoes must be tried on for fit and size on clean, carpeted surfaces only until you are sure that you will be keeping them. Our soles are very delicate and we cannot accept returns for exchange on shoes that appear worn or damaged. The sole of each shoe must be in the condition received otherwise we cannot honor an exchange. We also guarantee against manufacturer's defects within sixty (60) days of purchase. Regular wear and tear does not qualify.

Return Address:

Alejandra G.
300 North Lake Avenue, Suite 320
Pasadena, CA 91101
Contact with CustomerService@AlejandraG.com must be made prior to any returns or exchanges. Once authorization for a return or exchange is approved, please fill out the Return Form.

Refunds and Processing Time

Every effort will be made to ensure a prompt refund or exchange and an email notification will be sent once your return has been processed. Once your return is received it will be inspected. If the condition of the merchandise is acceptable then a credit will be issued to the original form of payment within 10 business days of receipt. Please note that depending on your financial institution, it may take additional 2-10 business days for the credit to post to your account. For exact posting dates please contact your credit/debit card customer service number directly.

Alejandra G reserves the right to refuse any return or exchange on merchandise that does not meet the above requirements. If your package is not accepted, it will be sent back to you at your expense and a refund cannot be granted.

Alejandra G will not assume responsibility for reimbursement or compensation in the event a return package is lost, stolen or mishandled. Please keep all tracking details for your records.

Sale Items Policy

All sale items are final sale. No exchanges or refunds will be made. No Exceptions.

At the designer’s discretion, customers may be offered a store credit. Store credit received on a “SALE” purchase can only be used or applied towards other “SALE” items.

    Shipping & Delivery

    FREE DOMESTIC GROUND SHIPPING (U.S.A.)  - Free Shipping does NOT apply to sale items or other promotions
    Orders are processed and shipped within 24-48hrs (excluding weekends and holidays.)
    Note: normal business hours are Monday-Friday, 9am-5pm PST - Shipping is not available outside of these hours.
    Once your order ships, you will receive an email notification with shipping confirmation along with a UPS tracking number-you can use this number to find out when your goods should be arriving, as a signature will be required for delivery. Please allow 5-7 business days for your order to arrive. If the merchandise you have selected is out of stock, you will be notified via email.
    EXPEDITED SHIPPING  (U.S.A.)
    We also offer 3 Day Select, 2nd Day Air, and Next Day Air shipping on all domestic orders. This fee will be calculated and charged at checkout. Expedited schedule as below:
    NEXT DAY
    You will receive your order the next business day if your order is placed before 12PM PST Monday through Friday. If you place an order before 12PM PST on Friday, your order will ship out on Friday and be delivered on Monday. We currently do not offer Saturday delivery. Please note: Any order received after 12PM PST Monday - Friday is not guaranteed to ship until the next business day.  The first full day after the order is shipped out counts as the first day. If the merchandise you have selected is out of stock, you will be notified via email. You will only be charged for items that are shipped. Overnight service is not available for shipments to Hawaii or Alaska.
    2 DAY
    You will receive your order within two business days if your order is placed before 12PM PST Monday through Friday. Please note: Any order received after 12PM PST Monday - Friday is not guaranteed to ship until the next business day. The first full day after the order is shipped out counts as the first day. If the merchandise you have selected is out of stock, you will be notified via email. You will only be charged for items that are shipped.
    3 DAY
    You will receive your order within three business days if your order is placed before 12PM PST Monday through Friday. Please note: Any order received after 10AM PST Monday - Friday is not guaranteed to ship until the next business day. The first full day after the order is shipped out counts as the first day. If the merchandise you have selected is out of stock, you will be notified via email. You will only be charged for items that are shipped.

    Do you ship to P.O. boxes or APO/FPO addresses?
    Unfortunately, we do not offer shipping to P.O. boxes or APO/FPO addresses.
    Failed Deliveries & Returned Packages
    UPS will attempt to deliver a package 3 times with a signature required, after a failed third attempt, the package will be re-routed back to our warehouse and a refund will be issued to the original form of payment. In the event that UPS is unable to deliver a package due to an incorrect address entered by the customer, the customer’s refusal to pay duties, multiple failed attempts to reach the customer at point of delivery, or otherwise, Alejandra G. is not responsible for payment of return shipping costs levied by the courier. Similarly, Alejandra G. is not responsible for the payment of re-shipping merchandise to the customer. In cases such as these, the customer is responsible for all shipping costs associated with returned packages due to failed delivery.
    Service Delays
    Alejandra G. is not responsible for unexpected shipping delays caused by circumstances such as severe weather or natural disasters. We are not responsible for unexpected shipping delays caused by circumstances related to the courier itself, such as clearance delays. In cases such as these, please directly contact the courier with any inquiries about the status of your package: UPS at 1-800-742-5877.
    Tracking
    Tracking information will not be available until your package ships and has left our warehouse. Please note: Depending on carrier, tracking information may not be available until 24 hours after courier has received the package. Once your order ships, you will receive a confirmation e-mail with your tracking number. Either click on the tracking number and follow the link or visit ups.com and enter your tracking number. Once your order has shipped from our warehouse, please directly contact your courier with any inquiries about the status of your package: UPS at 1-800-742-5877.  
    INTERNATIONAL SHIPPING
    Please note: We do not accept returns on international orders.
    Standard Shipping
    Once your order has been processed and shipped, please allow 5-7 business days for your order to be delivered. Shipping fees will be calculated at checkout. A UPS tracking number will be sent to you via email once your order has shipped.
    Express Shipping
    Once your order has been processed and shipped, please allow 5-7 business days for your order to be delivered. Shipping fees will be calculated at checkout.  A UPS or FedEx tracking number will be sent to you via email once your order has shipped.
    Customs and Taxes
    • Alejandra G. is not responsible for any customs and taxes applied to your package. You will be responsible for paying these additional charges for customs clearance. We must declare all items at their full price and cannot change this amount to lower custom fees.
    • Your order may be subject to custom fees or taxes, which are levied once a shipment reaches your particular country. The amount for custom fees and taxes is 20% of the dollar amount of your purchased products. However, the amount does depend on the country to which the order was shipped. Please contact your customs office for a specific amount and percentage breakdown.
    • If you refuse your package, you are responsible for the original shipping charges as well as any custom fees or taxes that are incurred. If the package is undeliverable and returned to AlejandraG.com, the shipping and return shipping total charges will be deducted from your merchandise payment amount refunded. In the instance that the price to return the merchandise exceeds the total amount of the merchandise including shipping costs, the package will be abandoned and you will not be refunded.
    Exchange Rates
    • All of our items are listed in US Dollars and we charge your account in US Dollars. The bank that has issued your credit card will determine the exchange rate. To figure out the current exchange rate, please check out:http://www.xe.com/
    • International orders must ship to the billing address registered to the credit card. No exceptions.

    Customer Appreciation Giveaways 2017

    On behalf of the Alejandra G. Team, we would like to show our appreciation for your continuous Customer Support by giving away one of the following tickets. Every month, ONE (1) randomly selected customer will have the opportunity to receive ONE (1) ticket for any of the following giveaways:

    ▪ 50% Off Ticket: Customer will receive a 50% Off ticket that can be used towards their next purchase of Alejandra G. shoes.

    ▪ 25% Off Ticket: Customer will receive a 25% Off ticket that can be used towards their next purchase of Alejandra G. shoes. 

    Details:

    Every customer, within the United States, who orders a pair of shoes from www.AlejandraG.com, between January 1, 2017 and December 31, 2017 can possibly be the recipient of 1 of the 3 Giveaways. Each month, a randomly selected customer will have the chance to receive a 50% discount ticket OR a 25% discount ticket. ONE customer will be selected at random each month and will receive the Giveaway Ticket  inside their shoe box. With each order placed, you’ll be eligible to receive ONE of the 2 tickets above.

    Customers may select any style that is available on our website at the time of redemption, with the exception of exclusives or limited editions.

    The Alejandra G. Team will also host contests via Instagram to win a free pair of Alejandra G. shoes. Follow @Its_Alejandra_G via Instagram for participation details and for a chance to win a Free pair of Alejandra G shoes. Winners will be selected randomly upon participation.

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